Job Type: Full-Time
Experience: Minimum 2 years in the call center industry
Salary Range: 50,000 PKR to 60,000 PKR (Salary negotiable based on experience)
Email for Applications: email@example.com
About Brave BPO:
Brave BPO is a leading name in the call center industry, dedicated to providing exceptional outsourcing services to our clients. We take pride in our commitment to excellence and the professional growth of our team members. Join us and become a part of a dynamic team that values your skills and expertise.
As a Call Center Trainer at Brave BPO, you will play a crucial role in shaping the skills and capabilities of our call center agents. We are seeking an experienced and dedicated trainer who can impart industry knowledge and develop the competencies of our team members.
- Conduct training sessions to enhance call center agents’ product knowledge, communication skills, and customer service techniques.
- Develop and update training materials, manuals, and modules.
- Assess and evaluate trainees’ performance and progress.
- Provide constructive feedback and coaching to agents for continuous improvement.
- Collaborate with management to identify training needs and objectives.
- Stay updated on industry best practices and incorporate them into training programs.
- Assist in the onboarding process for new agents.
- Minimum of 2 years of experience in the call center industry.
- Strong communication and presentation skills.
- Proficient in training methodologies and techniques.
- Ability to evaluate and adapt training programs to meet evolving industry standards.
- Excellent interpersonal and coaching skills.
- Results-driven with a passion for developing talent.
- Competitive salary within the range of 50,000 INR to 60,000 PKR (Negotiable based on experience).
- Opportunities for career growth and professional development.
- Collaborative and supportive work environment.
- Contribution to the growth and success of a leading call center company.
How to Apply:
If you have a passion for training and are ready to make an impact in the call center industry, we encourage you to apply. Please send your resume along with a cover letter to firstname.lastname@example.org.
Join Brave BPO and be part of our dedicated team working to provide top-notch call center services while fostering professional development and growth among our employees.