Our Do-Not-Call (DNC) Policy – Protecting Your Business and Ensuring Compliance
At Brave BPO, we understand the importance of safeguarding your business and ensuring compliance with telemarketing regulations. Our robust Do-Not-Call (DNC) policy is designed to provide you with peace of mind by minimizing the risk of DNC-related litigations and protecting your business reputation.
- Compliance with Regulations:
We are committed to adhering to all applicable telemarketing regulations. Our DNC policy is meticulously designed to align with these regulations, safeguarding your business from potential legal issues.
- DNC List Management:
We maintain a meticulous and up-to-date internal DNC list that includes phone numbers of individuals who have expressed their preference not to receive telemarketing calls. Our agents are trained to strictly adhere to the DNC list, ensuring that the customers we provide to your business meet the necessary compliance requirements.
- Consent Verification:
Before initiating any marketing or promotional calls, we ensure that we have obtained proper consent and permission from customers. Our agents are trained to confirm and document consent, providing an added layer of protection for your business.
- Opt-Out Mechanism:
We offer an easy and accessible opt-out mechanism for customers who wish to be added to our DNC list. By promptly honouring opt-out requests, we ensure that individuals who do not wish to receive telemarketing calls are excluded from our call campaigns, minimizing any potential risks associated with non-compliance.
- Record-Keeping and Auditing:
We maintain meticulous records of customer preferences, consent, and DNC requests. These records are securely stored and can be made available for auditing purposes, demonstrating our commitment to compliance, and providing you with necessary documentation to protect your business.
- Third-Party Compliance:
We hold our third-party vendors and partners to the same high standards of DNC compliance that we follow. We ensure that they adhere to our DNC policy and all relevant regulations, providing you with additional assurance and minimizing any risks associated with outsourced telemarketing activities.
- Litigation Support:
In the unlikely event of any litigation related to telemarketing calls, we stand ready to provide comprehensive support and documentation to assist your legal defence. We take proactive measures to mitigate the risk of legal issues, but if any challenges arise, we are committed to working collaboratively to address them.
- Scrubbing Tools:
To make sure we don’t even dial the DNC number, we scrub all of our files against Federal/State/Corporate DNCs, litigators, Screamers and TCPA using multiple DNC tools as well as against the internally maintained suppression lists of DNC numbers.
At Brave BPO, we prioritize compliance, customer privacy, and the protection of your business. Our robust DNC policy is designed to minimize the risk of DNC-related lawsuits and ensure that the customers we provide to your business are acquired through ethical and compliant means.
We understand the importance of building a strong and trusted partnership with our clients. If you have any specific concerns or require further information regarding our DNC policy, please do not hesitate to contact us. We are here to support your business and provide the peace of mind you deserve.